Your dispatch desk, on the phone.
Relay is a voice-first command center that handles detention, driver check-ins, and broker updates — so a one-dispatcher fleet runs like a ten-dispatcher fleet.
Runs on NavPro · ElevenLabs voice · Twilio · No rip-and-replace
Built on the rails fleets already trust
The problem
Small fleets lose money on the calls they never get to make.
One dispatcher juggling twenty drivers cannot call every receiver, every broker, and every driver on every delay. The missed call is the unbilled detention, the late status update, the driver stuck at a truck stop with a dead HOS clock.
What Relay does
Every missed call, made on time.
Relay isn't another TMS. It sits on top of the tools you already run — and picks up the phone when your team can't.
Detention capture
Relay calls the receiver the minute the free-window closes, confirms the delay, and generates the invoice before the driver even rolls out of the yard.
Proactive driver check-ins
A driver who goes stationary longer than their HOS allows gets a call — in English or Spanish — before dispatch even notices.
Broker status updates
One prompt — 'update all brokers on my PM loads' — and Relay fans out eight parallel calls with accurate ETAs and live GPS context.
HOS + GPS-aware
Every outbound call is grounded in the driver's actual hours, location, and load context pulled from NavPro. No hallucinated ETAs.
Anomaly agent
A Claude-powered reasoning layer watches NavPro signals and decides when to trigger a call — not every stationary driver is a problem.
Multilingual, multichannel
EN + ES out of the box. Voice when it matters, SMS when it's faster. The driver talks to whoever speaks their language.
How it works
From signal to resolution in under a minute.
- 01
Relay listens to your fleet
We connect to NavPro, watch GPS, HOS, and load context in real time — no rip-and-replace.
- 02
An anomaly triggers a call
A detention clock crosses free-time, a driver stalls, a broker needs a PM update. Relay decides to dial.
- 03
The driver or broker picks up
A voice agent grounded in the load's actual data confirms the outcome — in 30 seconds, in their language.
- 04
The outcome lands in your dashboard
Invoice generated, ETA updated, exception closed. You see it live on dispatcher.demo the moment the call hangs up.
The outcome
A dispatcher that works your hours — plus the other sixteen.
Relay doesn't replace your dispatcher. It picks up the calls they physically can't — and hands back a closed loop.
- $11k
- avg monthly detention recovered / 10-truck fleet
- 92%
- proactive check-in answer rate
- <45s
- median call duration, signal to close
- 8×
- parallel outbound calls, one prompt
See Relay close a detention call in real time.
15-minute live walkthrough on your actual lanes. If we can't show you $1,000+ in unbilled detention by the end, the call's on us.
Live dispatcher dashboard. Exception rows, live transcripts, dispute-ready invoices.